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Billing Policies

We continually strive to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every appropriate effort is made to collect money owed to the hospital for services provided.

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance company for them, as long as a valid identification card and/or information regarding insurance coverage is presented at the time of registration.

The hospital accepts assignments of benefits and maintains an active follow-up program with all insurance companies. Insurance is billed as a courtesy to the patient and the patient remains responsible for contacting their insurance company to ensure prompt payment of their accounts. Patients should contact their insurance company if payment has not been made within 45 days. Accounts with balances due 90 days after we bill your insurance company will be billed to the patient, regardless of pending insurance benefits. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.

At the patient's request, a detailed bill may be provided. The hospital will send periodic statements to the patient or responsible party in an effort to keep them informed about the status of all open accounts.

Please contact our Patient Accounts Department for more details at (402) 955-5421 or toll free at 866-535-3412 during office hours:

  • Monday - Friday 8:00 a.m. - 5:00 p.m.
Financial Assistance may be available.

  • Financial Assistance Policy
  • © Children's Hospital & Medical Center | In Affiliation with University of Nebraska Medical Center College of Medicine