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Customer Service

Children's Home Healthcare is dedicated to the highest standard of quality care possible for children and their families.  We are the only home health agency in the Omaha and Lincoln areas, offering equipment, supplies, and services exclusively for children.

The child's physician directs our pediatric trained respiratory therapists and nurses in managing the child's medical needs.  These staff members will provide direct patient care in a home setting.

Our pediatric trained pharmacists are available to answer questions about the child's infusion medications and delivery method.

We have customer service staff members, Patient Service representatives that will assist with patient supply orders over the phone or by e-mail.  The warehouse staff will gather supplies and either ship them to the child's home or have one of our delivery drivers deliver them to the child's home.

Our professional staff is available to you 24 hours per day, seven days per week.  During office hours Monday through Friday; 8:00 a.m. to 5:00 p.m. please call (402) 734-6741 or (800) 747-7334.   After office hours and on weekends please call (402) 734-6741 or (800) 747-7334 and let the answering service know who you need to speak with a nurse, respiratory therapist or pharmacist.  The answering service will contact the on-call staff member to call you back.  This process may take up to 30 minutes since the staff member may be assisting another patient.

We are here to serve, just let us know how we can help.

© Children's Hospital & Medical Center | In Affiliation with University of Nebraska Medical Center College of Medicine