(Versión en español)
Supply orders can be placed with the Patient Services department between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Pharmacy orders are to be placed directly with the Pharmacy Department during the same hours.
The following information will help expedite your supply orders:
- All orders for UPS shipment or mail must be phoned to Children's Home Healthcare three (3) working days prior to your scheduled delivery date, (in order for the supplies to be processed & delivered in a timely manner).
- All orders for delivery must be phoned to CHHC two (2) working days prior to your scheduled delivery date.
- Orders that will be picked up from our office must be phoned in one (1) day prior to pickup.
Federal Regulations and our own internal policies stipulate that all orders for medical supplies or equipment require a proof of delivery. Proof of delivery for a supplier delivering directly is a signed delivery ticket by the person responsible for payment of the delivery or their agent. Proof of delivery for items shipped by a delivery service (UPS) requires the tracking slip with the delivery ticket as proof of delivery.
We have implemented the following procedures to ensure that signatures are obtained on delivery receipts:
a) If CHHC is to deliver your order, we will confirm a delivery date & time when your order is placed. We will deliver your order to your home or work place, at the confirmed delivery time, and obtain a signature at that time.
b) If the order is shipped, we will place the tracking number on the package and on the delivery ticket. This, along with the delivery service-tracking log is considered proof of delivery for a delivery service order. A signature on the delivery ticket is not required if the ticket has the tracking number on it and a tracking log is kept.
c) The recipient of a shipping service order must check the delivery, if any errors please call immediately so that it can be corrected prior to confirmation the next day. A person delivered to directly must also check their delivery but can inform the driver to change the ticket prior to signing it.
- If we arrive at your home or work place at the scheduled time and there is no one available to receive your order, we will not be able to leave the order. You will be required to contact us to arrange a time to pick up your order at our office.
Thank you for your attention to this matter. If you have any questions regarding this process, please feel free to contact us at 734-6741 or 1-800-747-7334.
Patient Services Department
Children's Home Healthcare