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Patient Rights & Responsibilities

At Children's Hospital, you and your family have the right:

  • To impartial access to treatment or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, disability or sources of payment for care.
  • To have a family member or representative of your choice and your child's own physician notified promptly of your child's admission to the hospital.
  • To have appropriate assessment and management of pain.
  • To have advance directive information available at the time of admission to patients who meet the legal criteria.
  • To receive information to make informed decisions regarding your child's care, including:
    • Explanations provided in a way you are able to understand.
    • An explanation of all forms you are asked to sign and the option to refuse to sign consent forms if you do not feel everything is explained to your satisfaction.
    • An explanation of procedures and treatments including the risks, benefits and medically significant alternatives.
    • To be informed of outcome of care, including any unanticipated outcomes when appropriate.
    • Access to information contained in the clinical records.
  • To have your child participate or refuse to participate in medical education or research programs.
  • To be informed of all caregivers and to actively participate in your child's care to the extent possible.
  • To be informed of professional relationships among individuals who are providing service, as well as the relationship to any other healthcare or educational institutions involved in your child's care.
  • To care that promotes safety, comfort, growth, play and learning in an age appropriate environment.
  • The right to voice complaints or concerns without compromising patient care, and to have those complaints reviewed and when possible, resolved.
    • This includes the right to seek an outside mediator if you choose.
  • To have access to people outside of the hospital by means of visitors, and by verbal and written communications, and to be included in any decision to restrict such access.
  • To restrict access to you, your child or medical information by outside visitors or hospital personnel not directly involved in your care, to the extent permitted by law.
  • To be free from restraint and seclusion, to be free from abuse and harrassment.
  • To planned and coordinated quality care.
  • To be informed of your child's condition and any continuing health care needs.
  • To be treated with dignity, respect and courtesy.
  • To have your privacy respected and confidentiality maintained:
    • All communications, medical records and information about source of payment will be treated as confidential.
    • No information will be given out without your consent.
  • To have your religious, cultural and social values respected, including the right to wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
  • To have access to:
    • interpreters if you speak a language other than English or if you are hearing impaired.
    • hospital pastoral services, or those of your choice.
    • the Children's Advocacy Team if there are concerns about abuse or neglect
    • Children's Ethics Committee for consultation.
    • Protective and other advocacy services
  • To request a second opinion, a change of health care provider or hospital.
  • To request amendments to and receive an accounting of disclosures regarding your child's health information as permitted under applicable laws.
  • To refuse treatment to the extent permitted by law and to be informed of the consequences of that refusal.
  • To request and receive an itemized listing of charges for services provided.
  • To inquire about the possibility of financial aid.

Families, in partnership with hospital staff, are encouraged:

  • To provide accurate and complete information regarding medical history, allergies, medications, communicable diseases and other health matters including any changes in this information.
  • To provide accurate and complete information regarding names, addresses, telephone numbers and insurance information, including any changes in this information.
  • To participate in care decisions with the health care team to ensure the best possible treatment, rehabilitation and discharge planning for you or your child.
  • To participate in making your child's care a safe and positive experience.
  • To inform the health care team if you do not understand or cannot follow the health care instructions.
  • To understand your financial obligations for health care services provided, including the need for referrals, pre-certifications, and making payment arrangements.
  • To treat other families and staff in a considerate, courteous and cooperative manner.
  • To take care of your personal property and valuables and to respect the hospital property, rules and regulations.
  • To take responsibility for following the plan of care for you or your child upon discharge, and to assume the consequences if you choose not to follow them.
© Children's Hospital & Medical Center | In Affiliation with University of Nebraska Medical Center College of Medicine