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Questions & Concerns

From time to time, a patient or parent may have a concern about care or service received. Please bring these concerns promptly to the attention of a staff member or the supervisor of the area. It is our sincere desire to correct issues quickly. At no time will your concern result in a negative impact on the care of your child or how the staff responds to your needs. If the issue is not resolved in a reasonable time, or you feel formal action is needed, you may file a grievance by calling Children's corporate compliance officer at 402. 955.4122, or the administrator on call at 402.955.5400. You may also call the compliance and safety hotline at 402.955.3250. Written grievances can be addressed to:

Children's Hospital & Medical Center
Executive Offices
Attn: Corporate Compliance Officer
8200 Dodge Street
Omaha, NE 68114

A formal complaint or grievance or a report of issues with safety or quality of care also can be filed directly with the Nebraska Department of Health and Human Services.

Nebraska Department of Health and Human Services
P.O. Box 95044
Lincoln, NE 68509-5044

If you have issues concerning safety and quality of care, you may notify the Joint Commission.

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oak Brook Terrace, IL 60181
Fax: 630.792.5636

Thank you for choosing Children's Hospital & Medical Center for the care of your child.

Speak Up is a program of the Joint Commission to help patients and families become more informed and involved in their child's health care.