Staying Safe During COVID-19: Children’s Physicians and Specialty Visits

Children’s COVID-19 Help Line


Your child might not have COVID-19 — but they could still get the flu or break a bone. Treatments for chronic or severe conditions, such as chemotherapy or heart transplants, can’t wait until the pandemic is over.

Children’s is continuing to provide routine, urgent, and emergency care. However, we have made certain updates, and are taking extra precautions, to keep everyone safe during this time.

Safety is Our #1 Priority

We understand that you may be concerned about the spread of COVID-19 in the healthcare setting, but please rest assured that Children’s continues to adhere to strict quality, safety and infection prevention protocols to ensure your and your child’s safety.

We are:

  • Having staff self-monitor every day before coming to work
  • Pre-screening all patients and families before arrival at the clinic
  • Social distancing patients and families as they arrive at the clinic

Outpatient Specialty Clinic Visits

Children’s will be modifying visit schedules with our pediatric specialists through July 1, 2020. Our specialists will see urgent visits (those needed in the next 7 days) as scheduled, but will also consider making the following modifications:

  • Virtual visits, wherever appropriate
  • Rescheduling non-urgent visits to the summer months

Each specialty has a specific plan based upon the patient needs and staff support required, and will work to modify the schedule two weeks at a time. Staff will contact you directly as needed to communicate and coordinate care.

Specialty Services

  • Children’s Infusion Center and Dialysis Clinic will continue regular operations.
  • Sleep Lab and Neurodiagnostics is open and will continue regular operations.
  • Spring Ridge Outpatient Specialty Clinic will be opening for certain departments in July and then returning to regular operations in August.
  • Sioux City Outpatient Services will be opening for certain departments in July and then returning to regular operations in August.
  • Specialty Pediatric Clinic in Lincoln is open and will continue regular operations.

Urgent and Emergency Care

Please visit our Urgent Care page or the Emergency Department to find a location near you.

Masks Required At All Children’s Locations

As we strive to keep all patients, families and health care workers safe, Children’s now requires every patient and their parent/guardian to wear a face mask while inside any of our buildings, including Children’s Physicians offices and specialty clinics. Families are welcome to bring their own cloth masks or non-health care grade masks from home to help Children’s conserve its supply of ear loop masks. This action follows recommendations made by the Centers for Disease Control and Prevention (CDC).

In continued efforts to keep everyone safe, the follow types of masks are no longer allowed:

  • Gaiter
  • Bandana
  • Face shield without mask
  • Vented mask

If you need an approved mask, please ask for one at reception.


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