For important COVID-19 updates for Children’s patients and families, visit this page.
Urgent Care Notice
In an effort to conserve our clinical staff resources—and in response to lower patient volumes, we will be temporarily consolidating our Urgent Care services to one location. Starting Saturday, March 21, Children’s Urgent Care at Dundee and Val Verde will be closed; Urgent Care at West Village Pointe will be open. This is a temporary change due to the current health care climate, and we will keep you posted when we return to normal Urgent Care operations. We apologize for any inconvenience, and thank you for your flexibility in this challenging time.
Children’s Launches Respiratory Assessment Center
Children’s Hospital & Medical Center has launched a dedicated Respiratory Assessment Center to address symptoms of respiratory illnesses, including COVID-19, in children and teens. The Respiratory Assessment Center is located on Children’s main campus at 84th & Dodge Streets. Please enter off of 84th Street at the Specialty Pediatric Center entrance, make an immediate right and park; the center’s entrance is south of the main Specialty Pediatric Center entrance.
Symptoms consistent with COVID-19 are: fever, cough, shortness of breath and/or sore throat. If your child has these symptoms or you are concerned about a potential exposure, please call your primary care provider or Children’s COVID-19 Help Line at 402-955-3200. If this is an urgent matter and your child needs immediate care on nights or weekends, please go directly to the Respiratory Assessment Center—not Children’s Urgent Care. Children’s Urgent Care will be sending patients with potentially infected respiratory symptoms to the center for care.
It’s evening, and your child is crying from a stomach ache. You can’t wait until tomorrow to bring them to the pediatrician. Your child will never be able to sleep through the pain. But you also know that a stomach ache isn’t an emergency.
That’s when it’s time for urgent care.
Urgent care clinics are walk-in acute care centers. This means we treat illnesses and injuries that need immediate care, but are not serious enough to warrant a trip to the emergency department.
Since our focus is on treating conditions that require care right away, we do not take appointments or perform routine wellness exams. However, you can check for wait times and choose which urgent care center you prefer.
We want to make sure that your child can get care right away. That’s why we have three convenient locations with evening and weekend hours.
Hours for All Urgent Care Locations
Monday – Friday: 6 p.m. – 10 p.m.
Saturdays, Sundays, and Holidays: Noon – 10 p.m.
Where Are The Children’s Urgent Care Locations?
West Village Pointe
110 N. 175th Street, Suite 1000
Omaha, Nebraska 68118
**temporarily closed as of March 21
9801 Giles Road, Suite 1
La Vista, Nebraska 68128
We provide walk-in services at the following locations:
1022 Woodbury Ave.
Council Bluffs, Iowa 51503
Updated Walk-in Hours Starting March 23
Monday – Friday: 12 p.m. to 8:30 p.m.
Saturday: 10 a.m. to 8:30 p.m.
Sunday: 12 p.m. to 8:30 p.m.
4825 Dodge Street
Omaha, Nebraska 68132
Updated Walk-In Hours Starting March 23
Monday: 12 p.m. – 5 p.m.
Tuesday: 12 p.m. – 7 p.m.
Wednesday: 12 p.m. – 5 p.m.
Thursday: 12 p.m. – 6 p.m.
Friday: 12 p.m. – 5 p.m.
Saturday: 10 a.m. – noon
What Sets Children’s Apart?
Children’s Hospital & Medical Center has the only urgent care clinics in the Omaha area that are solely dedicated to treating children. All of our providers are trained in either pediatric medicine or emergency medicine.
Frequently Asked Questions
Should I Take My Child To Urgent Care Or Make An Appointment With Their Pediatrician?
We still recommend reaching out to the pediatrician first. Many offices have an after-hours call line or same-day appointments. Someone will likely be able to answer questions or instruct you on whether you should wait for an appointment.
We know there are times when a terrible earache or twisted ankle can’t wait. If you know your child needs care right away and you cannot reach the pediatrician’s office, don’t hesitate to come to urgent care.
What Types Of Treatments And Tests Can Be Done At Urgent Care?
All of our urgent care locations have X-ray machines and laboratories on site. We can check for broken bones, illnesses, and internal issues right there.
We can also treat minor cuts and lacerations with stitches or adhesive (sticky) strips to close up and cover the wound.
When Should I Take My Child To Urgent Care Vs. The Emergency Department?
Urgent care should be used when your child’s illness or injury is not life-threatening (e.g., ear infections, strep throat, broken bones that are not visibly crooked and do not cause severe pain). If you are ever unsure about whether your child needs emergency care, take your child to the emergency department.
Common signs that your child may need to receive emergency care include:
- Shortness of breath or trouble breathing
- Blue or purple lips, skin, or fingernails
- Chest or stomach pain or pressure
- Animal or human bites
- Severe bleeding or burns
- Head, spinal cord, or eye injuries
- Infants under 2 months of age with a fever (Rectal or forehead temperature 100.4°F or higher, armpit temperature of 99°F or higher)
- Signs of allergic reaction, such as hives, swelling of the face, lips, eyes or tongue, fainting, or trouble breathing
- Uncontrolled pain
Conditions We Treat
Your child may need to visit an urgent care clinic if they have (or you suspect they have) any of the following conditions:
Ear InfectionAn ear infection occurs when fluid builds up behind the eardrum, causing the middle ear to become inflamed (swollen). There are several types of ear infections, but urgent care physicians usually treat acute otitis media.
Acute otitis media is the most common type of ear infection. It occurs when parts of the middle ear become infected and swollen, trapping fluid behind the eardrum. The infection causes ear pain and may also cause a fever. Acute otitis media is usually caused by a common cold. It can go away on its own, but physicians may prescribe antibiotics.
Learn more about ear infections.
FeverA fever is not a disease — it’s a sign of sickness. When your child’s body detects an infection or illness, their body temperature increases in order to fight the condition. Normal body temperature is 98.6°F. Your child’s temperature is considered a fever if it is over 99.5 degrees (taken orally) or 100.4 degrees (taken rectally).
If your child has a fever, they may complain of an earache, sore throat, or stomach ache.
Injuries That Do Not Include Broken BonesSprains and strains are some of the most common injuries that do not involve broken bones. A sprain is a stretched or torn ligament (tissue at the joints that connects bones together), and a strain is a stretched or torn tendon (tissue that attaches muscles to bones).
Older children and teenagers who are very physically active have an increased risk of getting a sprain or strain.
Minor Fractures (Broken Bones)Broken bones can be categorized as either open or closed. In an open fracture, the bone breaks through the skin. In a closed fracture, the bone is broken, but there is no damage to the skin.
If your child has an open fracture, that’s an emergency. Come to the Emergency Department so your child won’t develop an infection.
A closed fracture that does not appear crooked and is not causing severe pain can generally be treated at urgent care.
RashesRashes are areas of swollen or irritated skin. They are often red, itchy, or painful, and some can cause blisters or patches of raw skin. Many different medical problems can cause rashes. One of the most common is called contact dermatitis — a rash that develops after your child touches an irritant or something they are allergic to (e.g., chemicals, poison ivy).
Sore ThroatThere are several reasons why your child may have a sore throat, including throat infections. One of the most common is strep throat, which is caused by the Streptococcus pyogenes bacteria. In addition to a sore throat, your child may also have a fever, nasal discharge, low appetite, swollen glands in the neck, or a stomach ache.
Tonsillitis is inflammation (swelling) of the tonsils — lumps of tissue at the back of the throat that help the body fight infection. It is usually caused by a viral infection, but can also be the result of a bacterial infection, such as strep throat. Tonsillitis and strep throat have very similar symptoms.
Upper Respiratory InfectionsUpper respiratory infections are caused by viruses and affect your child’s nose, throat, and airways. They can cause many types of symptoms, including runny nose, scratchy throat, cough, and nasal congestion (stuffy nose). The common cold and the flu are common upper respiratory conditions.
What To Do Next
There are a few important things to remember if you think your child may need to be seen at urgent care:
- Try to call your child’s pediatrician before taking your child to urgent care, so a provider on the after-hours line can guide you towards making the best decision for getting your child the right care.
- If you are ever unsure about whether your child needs to go to urgent care or the emergency department, opt for emergency care.
- Your child will not need a referral to any of our urgent care clinics. While you cannot make an appointment, you can check the wait times for each clinic.