Schedule a Virtual Visit

Children’s COVID-19 Help Line

402-955-3200

Our virtual visit model is your answer to getting your child the care they need. Online visits allow for:

• Enhanced safety
• Convenience of staying home
• Easily accessible care

With virtual visits, your child can get the same quality care they would get in our facilities — but from the safety and comfort of your own home.

Schedule a Visit

Simply fill out the form below and we will be in touch. Or call a Children’s Physicians office to schedule a primary care appointment or 402-955-6799 to schedule a specialty appointment.

Children’s Physicians (Primary Care) Phone Numbers

Primary Care Clinics

You can schedule a virtual visit with a Children’s Physicians primary care provider. During the online appointment, a provider will be able to address the following concerns with you:

Urgent Care Clinics

When your child needs care urgently, outside of your pediatrician’s office hours, you can schedule a virtual visit with one of our Urgent Care clinic providers to be treated for the following:

Virtual Visit Specialties

We also offer virtual visits for minor medical conditions that do not require emergency care. Virtual appointments are available for the following specialties:

Prepare for your Virtual Visit

When it is time for your appointment, your child’s physician or provider will be available virtually via Zoom.

• Set up your device

  • A tablet or mobile device is preferred for your visit. Please ensure your tablet or smartphone has the Zoom app downloaded & installed.
  • Ensure your device has a working Internet connection – WiFi or wireless access is required.
  • If you prefer to use your home computer, you will need to ensure you have a working webcam and microphone.
  • Set the microphone and audio volume at a level where the provider or clinician can hear you clearly.
  • To test your internet connection, join a test meeting by clicking here:  https://zoom.us/test

• Identify a dedicated location

  • Choose a location with adequate lighting where you will be physically comfortable sitting and speaking with your provider or clinician.
  • Avoid having a window or other bright light directly behind you so our providers can see your face.
  • Position your tablet or mobile device so that the provider will have a clear view of you and your facial expressions.
  • Please try to minimize distractions and ensure there is no background noise during your visit.

• Start your visit

  Please plan to connect 5 minutes prior to your scheduled appointment. Use the link provided in the appointment confirmation email you received to start your visit.

• FAQs

  How do I join?
  You will receive an email with the link to join. You will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen. See this tip sheet for further instructions.

  Are virtual visits secure?
  The safety and privacy of our patients is our top priority. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy. Zoom does not have access to identifiable health information and protects and encrypts all audio, video, and screen sharing data. Click here for more information about the security of Zoom.

  Where do I go for technical support related to the Zoom app?
  Please contact your doctor’s office for assistance.

  How are virtual visits billed?
  Please note that virtual visits will be billed as a normal visit.

• Children's Connect

  Children’s Connect provides patients, parents, and legal guardians’ online access to portions of the electronic medical record (EMR). The available information includes lab results, appointment information, medications, and immunizations, all securely stored for quick retrieval. Children’s Connect also provides a convenient method of communication with your doctor’s office to renew prescriptions, send messages, and schedule appointments. Pre-visit questionnaire’s that have been assigned ahead of your visit can also be completed here as well as viewing your after visit summary. Visit Children’s Connect

  Children’s Connect Support:

  Bilingual (English and Spanish) 24x7x365 support is available for our patients and families via:
  ChildrensConnect@ChildrensOmaha.org
  844-296-4615

  Please direct questions about information in your medical record (labs, testing results, notes, etc) to the appropriate clinic.