Understanding your child’s condition and treatment is key to your family’s peace of mind and your ability to make sound medical decisions for your child. That’s why we offer interpreter services for people who speak languages other than English and for the hearing impaired.
Interpreter Services at Children’s will provide on-site assistance. If an on-site interpreter is not available, we will provide access to telephone and/or video remote interpreting (VRI).
All interpreters are qualified to provide medical interpretation and language assistance in a healthcare setting. That means they’ve had special training to accurately translate your child’s medical information in your preferred language.
Interpreter Services We Offer
Interpreter services at Children’s are offered as part of our commitment to quality patient care. There is no cost to receive these services, which include:
- Access to qualified interpreter services for people whose primary language is not English
- Access to qualified sign language interpreters
- Written materials provided in languages other than English
- Written materials provided in accessible formats (large print, audio, or electronic copies)
“Medical interpretation is more than translating words. It’s helping people grasp the context of what’s happening with their child and bridging communication with the doctors and nurses, so both sides can make the right decisions. We always do our best to provide a medical interpreter in-person. We have 14 medical interpreters as employees.”
—César H. Hernández, MD, MBA, Interpreting Services Supervisor, Children’s Hospital & Medical Center
What To Do Next
Once your child is registered at Children’s, your preferred language will be recorded in their medical chart and their nurse can connect you with Interpreter Services.