Our goal is to make sure your family’s experience at Children’s Hospital & Medical Center is as safe and comfortable as possible. One of the most important ways we can do this is by following strict quality and safety measures.
We are always dedicated to improving our performance. That’s why we track our progress on safety, clinical excellence, patient experience, case management, team wellbeing, and productivity.
We invite you to see for yourself our dedication to achieving our mission. We also invite you to see how others have evaluated our performance through surveys, awards, and recognition.
Central Line-Associated Bloodstream Infection RateA central line is a catheter (tube) that is placed in a large vein in the neck, chest, or groin. It is used to give medications or fluids, or to take a blood sample for testing.
A central line-associated bloodstream infection (CLABSI) occurs when germs enter the central line and make their way into the bloodstream. It is a serious infection, and can increase the length of a hospital stay and costs of care.
Fortunately, CLABSI can be prevented through proper catheter insertion techniques and management of the central line.
We calculate this data by taking the number of CLABSIs per 1,000 catheter line days — the number of days in which a patient has a catheter in place.
The Patient ExperienceEvery hospital stay and medical visit is significant for patients and families. It’s why we are always working to deliver an extraordinary experience across our Children’s enterprise.
Insight and feedback from families help to guide our work. Children’s partners with NRC Health to conduct a near real time patient experience survey. Families may receive a text message, e-mail or automated phone call asking from them to answer 12-14 questions after their stay or visit is done
These questions include whether our doctors and nurses listen carefully, explain things in a way families can understand, and treat patients and families with courtesy and respect. We also ask whether the family trusts and has confidence in their care teams. These questions reflect on communication, which is an important component of care and can help us build partnerships that will lead to better health outcomes for our pediatric patients.
A key measure to gauge our progress is Net Promoter Score (NPS) based on the question of how likely families are to recommend us to their families and friends.
On this graph, the blue bars reflect our 2019 and 2020 NPS. The green bar represents our annual goal.
(Higher is better.)
Lost/Restricted Worktime Employee InjuryKeeping our employees safe is just as important as keeping our patients safe. This doesn’t just protect our hospital family — it also means that we retain the best employees, which means our patients get better care.
We look at employee and job-related injuries that result in lost work days, restricted job duties, or transfer to another job per 100 employees.
On this graph, the green line represents our goal for this area and the blue line represents how we’re doing:
Memberships And Affiliations
Nebraska Hospital Association
This statewide organization partners with representatives from the healthcare industry, legislators, and citizens to help the state develop strong, healthy communities. The Nebraska Hospital Association is the most trusted, respected, and influential voice in the state for healthcare policy and advocacy. It is a leader in patient safety and a valued resource for information.
Children’s Hospitals’ Solutions for Patient Safety National Children’s Network
The SPS National Children’s Network includes leaders from more than 100 pediatric hospitals with a shared goal of harm reduction. Members share the vision that no child should ever experience serious harm while receiving treatment.